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Trains from Thorne North
to Richmond (London)
Book your tickets
Station Message
This station has Barrow or Level crossing for step-free access between platforms. We do not recommend that you use it without assistance from station staff. If you are a wheelchair user travelling outside of staffing hours at this please call 0800 138 5560 for advice on alternative accessible road transport.
Thorne North facilities
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Ticket office
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Ticket Office
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Smartcard Issued
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Smartcard Validator
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Smartcard Comments
More information at www.northernrailway.co.uk/smart
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Penalty FaresPenalty fares apply for Northern
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Facilities
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Car Park
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Seated Area
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Waiting Room
Waiting room in booking office
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Station Buffet
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Toilets
The toilets are available when the station is staffed
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Accessible toilets
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Baby Change
Female toilets,Male toilets
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Telephones
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Wi Fi
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Rail replacement locations
Pick Up / Drop Off on Selby Road at the bottom of the Station approach. (Station side for Doncaster, opposite side for Goole)
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CCTV
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Toilets
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Available
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Location
The toilets are available when the station is staffed
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Accessible toilets
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Staffing and customer services
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Staffing LevelPart time
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Lost property
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Contact Details
Url: https://www.nationalrail.co.uk/08002006060 -
Open
Open 0700-2200 7 days per week
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Information Available From StaffIf the station is not staffed please use our helpline 08002006060
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Information Services Open
Information available from Help Point 24/7.
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Passenger Information SystemsDeparture Screens
Announcements -
Customer Help Points
Platforms 1&2
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Ticket gates
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Parking
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Contact Details
Url: https://www.nationalrail.co.uk/ -
NameStation Car Park
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Spaces28
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ChargesFree
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Number Accessible Spaces2
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces0
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ShelteredNo
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Cctv
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Location
Platform 1 and within car park
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Annotation
4 Cycle Stands
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TypeStands
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Accessibility
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Helpline
0800 138 5560 text relay 18001 0800 138 5560
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Fri 07:00 to 17:25
Sat 07:00 to 13:30 -
Induction Loop
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Accessible Ticket Machines
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Height Adjusted Ticket Office Counter
staff will come out of the office to assist
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Ramp For Train Access
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Accessible toilets
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Step Free Access
- Category B Station
Only one member of staff. Poor access to platform 2. Stepped access only unless customer uses staff operated 'barrow' crossing, which is locked out of use after the station ticket office closes. If you are travelling from this station after 1330 Saturdays, after 1730 weekdays or any time on Sundays and need assistance to cross between platforms, please call 0800 138 5560 for advice on alternative accessible road transport.
To find our more about travelling around this station, please see the 360 map click here
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Ticket Gates
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Impaired Mobility Set Down
No designated area is provided. The station front may be used for set down purposes.
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Wheelchairs Available
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Richmond (London) facilities
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Ticket office
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Ticket Office
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Prepurchase Collection
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Ticket Machine
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Oystercard Topup
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Smartcard Issued
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Smartcard TopupTicket Office: Yes
Ticket Machine: Yes -
Smartcard Validator
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Smartcard Comments
Richmond ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
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TravelcardZone 4
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Penalty FaresPenalty fares apply for SW
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Facilities
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Car Park
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Seated Area
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Waiting Room
Heated waiting room on Platform 1. Seating is compliant with code of practice.
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Station Buffet
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Toilets
The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Baby Change
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Telephones
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Wi Fi
Find WiFi Hotspots around Richmond station
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Post Box
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Tourist Information
Booking Hall
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Atm Machine
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Shops
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Rail replacement locations
Opposite station on Kew Road (A307) bus stop Z
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CCTV
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Toilets
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Available
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Location
The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
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Accessible toilets
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Wifi
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Annotation
Find WiFi Hotspots around Richmond station
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Available
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Staffing and customer services
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Staffing LevelFull time
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Lost property
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Contact Detailshttps://www.southwesternrailway.com/contact-and-help/lost-property
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Open
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Richmond.
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Information Available From StaffYes - from help point
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Passenger Information SystemsDepartureScreens
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Customer Help Points
Help points are available on all platforms
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Ticket gates
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Parking
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NameRichmond Car Park
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Spaces55
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ChargesOff-peak: £9.10
Per Hour: £3.00
Daily: £18.20
Weekly: £72.60
Monthly: £255.10
Saturday: £9.10
Sunday: £9.10
Note:Ring Go Code 2004.
Hourly rate available from 1200 from Ring Go O N L Y
Bank Holiday £9.10.
Off- Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £27.30.
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Number Accessible Spaces1
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Accessible Car Park Equipment
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Cctv
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Bicycle Facilities
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Spaces212
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ShelteredYes
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Cctv
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Location
Cycle stands located in car park and in station adjacent to the booking hall.
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TypeCompounds
Stands
Racks
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Accessibility
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Helpline
0800 5282100
https://www.nationalrail.co.uk/ -
Helpline opening hoursMon-Sun 24h
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Staff help available opening hoursMon-Sun 24h
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Induction Loop
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Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
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Height Adjusted Ticket Office Counter
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Ramp For Train Access
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Accessible Taxis
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Accessible toilets
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Step Free Access
Step-free category A Station - This station has step-free access to all platforms.
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Ticket Gates
Wide aisle ticket gate available.
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Impaired Mobility Set Down
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Wheelchairs Available
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